This will be your most valuable tool for sharing and building. You will not always get more than 60 seconds to engage and enroll someone. They won't always come to classes.
You need to be prepared to enroll someone quickly in any setting. When you begin calling and inviting people to your classes, they may not be able to come. Be prepared to enroll them right then and there on the phone, over FB Messenger, or text.
KEEP IT SIMPLE.
HOW TO ENROLL OVER THE TELEPHONE IN 60 SECONDS OR IN PERSON.
• Listen. (No doTERRA lingo- ever! We say get your wholesale account - never say enroll or membership)
• Ask them… “Tell me what you would love a natural solution for?” This question is to get them talking and sharing and opening up to you.
• Lead them - “Tell me what you would love a natural solution for- Sleep, digestive, pain, stress, tell me what you or your family members could use help with?” You want to be thinking "how can I solve that with the top ten oils?" Make notes about their family members so when you follow up you can say, “Let's chat about what to do for Little Johnny to help him sleep better, like you mentioned on our call.” They will know you listened, care, and you are off to a beautiful relationship during your follow up. Plus, if you made great notes, you can log into your Facebook pages after they enroll and tag them in a topic or two that will pique their interest to start reading and researching. Here's how you do it...
Hi Suzy Q - Yes, I would love to help you with oils. We love them and use them for everything in our home from health/wellness to cleaning to pets, you name it!
1. First, let's start with you telling me what you'd like to accomplish or solve with natural
solutions like oils? ...aches, digestive, stress, hormones, sleep, weight? Tell me about yourself.
LISTEN & TAKE NOTES
2. Yes, we have oils for that. Plus, our number one product is our Essential Oil Vitamin Pack, which is key in helping with your biggest health goals you just mentioned, so keep that in mind. Whether you get that now or later, it's a must and comes with a 30-day money back guarantee. It's $____ (that's it. Stop talking too much. lol. No, seriously.)
3. Here's the best way to get them at the best price - we have a great starter kit with our top oils that will makeover your family's bathroom cabinet. It's perfect for you and what you mentioned (repeat what they listed so they know you were listening- simple. Have confidence in your Top Ten Kit).
4. Would you like the Small Bottle Kit for $160 or Big Bottle Kit for $250? What are you comfortable with?
(STOP TALKING and let them tell you. You may change the small bottle kit to $250 & Big Bottle Kit to $570 if you prefer to sell Healthy Essentials & Natural Solutions Kits) It’s important that you choose between two favorite kits that you love to share and promote so you are prepared to offer two choices that are simple and cover everyone’s needs. I love the Healthy Habits Kit and the new Healthy Essentials.
5. Would you like to add on the Vitamin Pack that you need now, or later? (if you offer a kit that does not have vitamins)
6. Great - I just need to get your information.
7. Go ahead with your address, phone, etc., (keep asking them the info needed on the doTERRA Wellness Agreement) it goes on credit or debit, please read your card to me.
8. Here is your total with shipping. $____ I don't quote tax, but you'll get an itemized receipt from doTERRA by email that has that listed for your records.If you order in the future, you may get your shipping refunded, we can chat about that later and all the other perks at our follow up chat. (Whatever they buy, quote them the exact price, add shipping and never quote tax.)
9. You now have an exclusive Wholesale Account with us for doTERRA, where you'll get everything at a discount. You will have your own username and password to order on your own account online in the future. This package arrives within a week at your home.
10. Let's set an appointment for 7-10 days from now to review your oils in person or over the phone. Which do you prefer? In person or over the phone? What date is good for you?
11. Do you use Facebook? Friend me or request to join our Facebook groups ________________ I'll get you added right away and will tag you in a couple of great posts for support. (Be sure to make your life easier and use the Zimmer FAQ add 'em & tag 'em system. You just add your new member and tag them in post 1,2,3 on how to get started and how to order so they are prepared for your 7-10 day follow up.)
12. If you have anyone else you know that's interested, be sure to refer them to me and you get free stuff. OR, even better, it's simple enough that I can show you how to help your own friends and family get their own accounts, which will get you even more free stuff. You just experienced how simple it was. Let me know how I can help with that.
13. Talk to you next week, call me if you have any questions in the meantime! I'm looking forward to helping you! (end the call)
THAT'S IT! You're DONE! Make sure you follow-up: deliver or ship a "goodie bag" to them (see goodie bag post 11). Surprise and delight your members for the best loyalty!